Quality Residential Movers
Many van lines can talk about the quality services, but not all can measure it. That's why at North American Van Lines, we've developed a set of metrics and programs to improve your relocation experience and deliver peace of mind to make sure that every move we are responsible for is a quality move. Our moving services include these exclusive assurance programs:
Quality Index
The Quality Index is an internal monitoring system which is designed to provide valuable feedback from our customers on the various moving services which they received. The Quality Index is based on our customers' perception of their moving experience. An independent research firm will randomly survey customers after they're finished moving to find out how North American Van Lines performed, from packing moving boxes to the final delivery. Every Agent and Driver is then assigned a quality rating based on the responses to the survey questions. We use this system to learn about what our customers feel is important and how we can improve our moving services.
Professional Driver Development
All North American Van Lines Drivers and professional movers go through a comprehensive qualification process and hands-on moving services training program. The training includes safe loading and unloading techniques to ensure a safe relocation of your household items, communication skills and claims prevention skills.
Driver Quality Performance Rating
We also track our Agents', Drivers' and professional movers' cargo handling performance through our Quality Performance Rating Program. Every North American Van Lines Agent and Driver is assessed a rating, based on their performance in loading, transportation and unloading skills, to ensure exceptional moving services are provided for all of our customers.
Agent Safety Officer Program
We will also track our Agents', Drivers' and professional movers' cargo handling performance through our Quality Performance Rating Program. Every North American Van Lines Agent and Driver is assessed a rating, based on their performance in transportation, loading and unloading skills, to ensure superior moving services are provided for all of our valued customers.
