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What our customers say

The care and attentiveness of the whole crew. It was very professionally handled and we were extremely satisfied

Ted S of Surrey, BC

They were so professional. They were cheerful and professional all the way through. They set expectations well. It was a beautiful experience.

Dickens S of Toronto, ON

The furniture was handled well. The loading and unloading was done on time. My items were handled with care. NorthAmerican Van Lines was very professional.

Sarah D of Burnaby, BC
Start your free moving quote:
northAmerican International takes great care to ensure that your possessions reach their destination safely. Unfortunately, there are occasions when damages do occur despite our best efforts. We regret if you found the handling of your shipment to be less than satisfactory.

In order to expedite the processing of your claim, we have provided an on-line claim form. You will find the links to this form below. Please read the instructions carefully before proceeding on to the form.

Instructions
Please try to complete the claim form with as much detail as you can. In certain circumstances we may appoint a Loss Adjuster to review your claim. Listed below are some guidelines to help you complete this form:

Telephone Numbers: Please provide your phone number so we can contact you if we need additional information about your claim.

Disposal of Damaged Items: Do not dispose of any damaged items because we may need to inspect them.

Filing Limit: All Claims must be received within 30 days from the date of delivery of your shipment.

Inventory #: Please include your Inventory Number, which you will find on the Packing Inventory.

Cause of Loss: Please indicate the cause of loss from the list shown below:

  • Denting/Chipping
  • Scratched
  • Water/Moisture Damage
  • Fire
  • Non-Delivery
  • Breakage
  • Stained/Marked
  • Total Loss
Claim Forms

Please choose one of the following options to submit your claim:

On-line Claim Form - Click here to fill out and submit your claim on-line.

Printable Claim Form - Click here to view a printable version of our claim form. Print the form, fill it out and then send it to us by fax or mail.

Download Adobe Acrobat ReaderNOTE: Adobe Acrobat Reader is required to view the printable version of the Claims form. Click to download a free copy.

Use the following to submit the printable claim form:

northAmerican International
Attn: International Claims Dept.
700 Oakmont Lane
Chicago, IL 60559
Fax: 630-570-3541

If you have any question regarding our claim form, please contact us:

Phone: 630-570-3516
Toll Free: 800-944-8126
insurance@naintl.com

What our Customers say:

The care and attentiveness of the whole crew. It was very professionally handled and we were extremely satisfied

Ted S of Surrey, BC Read more testimonials
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What our customers say

The care and attentiveness of the whole crew. It was very professionally handled and we were extremely satisfied

Ted S of Surrey, BC

They were so professional. They were cheerful and professional all the way through. They set expectations well. It was a beautiful experience.

Dickens S of Toronto, ON

The furniture was handled well. The loading and unloading was done on time. My items were handled with care. NorthAmerican Van Lines was very professional.

Sarah D of Burnaby, BC
Let a reputable moving company, like North American, help you relieve the stress from moving. Call: 1-800-228-3092Click to call or dial 800-228-3092