NAVL Advantage
Insuring the future of your business depends on selecting a van line with integrity, technical support and the ability to provide the services to meet the needs of your customers during the year. North American Van Lines is a proven leader.
Investment in Technology
We have invested in research and development to establish North American as a recognized leader of innovation the moving and storage industry. Below are a few of the many innovative technology solutions we have to offer:
- Inside Performance Management (iPM)
- Web based agent performance tracking tool
- Provides tools to monitor and improve agent performance
- Web based applications
- Claims Management System
- Agent Notification System
- Agent Statements
Commitment to Quality
North American prides itself in the quality it provides its valued customers. The North American agents and drivers are rewarded for their quality on a regular basis.
- Commitment to performance evaluation through:
- Regular customer surveys
- Quality audits
- Claims tracking (frequency and severity)
- Claims Management
- Claims prevention emphasized
- Online Claims submission
- Agent and drivers authorized to settle claims up to certain amount
- Single source contact for corporate claim settlement
Sales & Pricing Support
In the highly competitive moving industry, it is vital that you have a van line which provides sales and pricing support that positions your agency competitively in your marketplace while still ensuring your interprovincial moves are profitable. We offer sales training courses for your agents, conferences and roundtables.
Marketing Strength
North American has an experience marketing department which provides creative programs that bring business to our North American agents. Below are just some of the marketing programs:
- Lead Management Program
- Centralized call center filters leads to agents
- Affinity programs
- Partnerships with other organizations to bring more business to our agents
- Yellow Page Co-op Advertising Program
- Agent Internet Search Engine Marketing Program
- Agent Direct Mail Program (Lowe's partnership)
- National Print Advertising Campaign (Corporate)
Agent Involvement
North American places great importance on our agents. This is why North American works with agent committees that have decision making influence on the various areas of the relationship with the company such as hauling, quality and sales matters. North American values its agents' opinion and input.
