If you need to contact North American Van Lines, use the links below to guide you to the proper area:
Request an Estimate:
- To arrange for a free estimate on moving your household goods within North America, click here or contact us at 1.800.228.3091.
- To arrange for a free estimate on moving your household goods internationally (outside North America), click here
Customer Service:
- For questions regarding your Canadian household goods shipment, contact CustomerService@navl.ca or call 1.866.628.5778
- For questions regarding your U.S. household goods shipment, contact Customer.Service@navl.com or call 1.800.348.2111
- For questions regarding your international household goods shipment, contact request@naintl.com or call 1.866.871.2520.
- For questions regarding a claim, use the appropriate link below.
- To view our privacy policy, click here
Find an Agent:
To locate a North American agent near you, click here.
Track a Shipment:
To track the status of a shipment, click here.
Claims:
Canadian Moving Services Statement of Claim
North American Van Lines Canada Claims Department
Suite 310, 10403-172 Street
P.O. Box 639, Station Main
Edmonton, Alberta, Canada
T5J 2L3
Phone: 1.877.454.3769
E-mail: claims@navl.ca
US Moving Services Statement of Claim
Use the "US Moving Services Statement of Claim" to file a claim online for an intra-Texas move or contact us through e-mail at: US Claims Claims for intra-Texas moves must be filed within 90 days of delivery.
Complaints concerning the Household Goods Carrier's claim handling should be directed to the TXDOT's Motor Carrier Division 1-800-299-1700. TXDOT MCR9188.
U.S. Moving Services Statement of Claim
northAmerican Claims Department
P.O. Box 988
Fort Wayne, IN 46801-0988
Phone: 260.429.2511 or 1.800.348.2111
E-mail: claims@navl.com
International Statement of Claim
northAmerican International Claims Department
Attn.: International Claims Dept.
1 Parkview Plaza
Oakbrook Terrace, IL 60181
Phone: 630.570.3009 or 1.800.470.2851, Option 4
Fax: 630.570.3346
E-mail: insurance@naintl.com
Career Opportunities:
Click here to view the available career opportunities.
Click here to inquire about becoming an agent for North American Van Lines.
North American Safety Admin.:
Click here to go to the web site.
