Corporate Relocation : Quality of Service


At North American Van Lines, we pride ourselves on our outstanding quality, whether its customer service or corporate relocation, we are the moving company you can depend on. We offer only the greatest quality for your corporate relocation needs. We will do everything within our power to guarantee that the service you receive for your corporate relocation exceeds all of your expectations.

A Corporate Relocation Company who Provides Results

At North American Van Lines, we work hard for our customers and are always trying to improve our already superior service. Just to improve our front line quality practices, we have an independent third party perform a Quality of Service Audit (QSA) to measure North American Van Lines' customer satisfaction. The company conducts a telephone survey with our customers within 72 hours of their relocation.

The customer responses to the 14-question survey are tabulated daily and then posted online for agents of North American Van Lines. The results are then used by our agents to develop effective recognition, training and operational practices. We are always improving our operations and implementing new practices thanks to customer interaction.

Quality of Service Audit

Our goal at North American Van Lines is to achieve continuous improvement which results in an "excellent" rating for customers with our quality of service. We are constantly raising the bar for what we feel should be an "excellent" rating. In 1995, the goal was set at 4.25 on a 5.0 schedule; by 2001 the bar was raised to 4.40 and in 2010 to 4.45.

Your Corporate Relocation Company Focused on Quality

North American Van Lines is not just committed to providing our customers with the very best corporate relocation services, superior customer service and skilled professionals throughout your move. We are also focused on providing you with a high quality moving experience. Our Quality of Service Audit is used to measure our success in providing an outstanding corporate relocation every time. When your business needs to relocate, go with North American Van Lines for superior service, no matter where in the world you are heading.